Module 1

Appointment management

The first point of contact, perfectly orchestrated.

Elderly patients and a caregiver booking an appointment at reception

Multi-practitioner agendas, 24/7 online booking and automated reminders by SMS, WhatsApp and email. Every appointment feeds the patient record directly and triggers the consultation, with no re-keying.

Challenges

The challenges this module addresses

  • !

    Too many missed appointments that disrupt agendas and cost a lot.

  • !

    Phone switchboard saturated at peak hours, patients kept waiting.

  • !

    Double entries between paper diary, the front desk and the medical record.

Key capabilities

What the module does

  • Multi-practitioner agendas

    Day / week / month view per doctor, room or technical platform. Leave and rotation management.

  • Online booking

    Public patient portal, time slots configurable per visit reason, optional deposit payment.

  • Automatic reminders

    SMS, WhatsApp and email at D-1 and H-2, confirmation by reply, measurable reduction of no-shows.

  • No-show management

    Absence tracking, waitlist, controlled overbooking, statistics per practitioner and visit reason.

  • Virtual waiting room

    Real-time queue, patient call, automatic redirection to the consultation, reception screen display.

  • Patient record sync

    The appointment creates the consultation, feeds the history and triggers billing on closure.

Measured benefits

Concrete impact for your teams

Missed appointments

−35 %

with WhatsApp reminders

Online booking

24/7

public patient portal

Linked to the patient record

100 %

no re-keying

Multi-practitioner

unlimited agendas

Application preview

Module screenshot

Take action

See this module in real conditions